Legitronic® Labeling Software FAQs General Question • What is a dongle? • Where does a dongle connect? • What does an “unable to communicate with printer” error mean? • What does a “printer offline” error mean? • Can I use Legitronic Labeling Software with Windows Vista? • Can I use Legitronic Labeling Software with Windows 7? What is a dongle? A dongle is one of the licensing methods that Legitronic uses. It is a hardware module that can be parallel or USB. During software installation, the “Hardware Key Single User” option must be selected for the license type to use this type of licensing. Refer to: Parallel Dongle, USB Dongle Where does a dongle connect? If it is a parallel dongle, it will connect directly to your computer’s parallel port and other parallel devices might be connected through it; for example, another printer. If it is a USB dongle, it will connect directly to any USB port on the PC. What does an “Unable to Communicate with the printer” error mean? 1. Check the communication settings used on the printer and the computer port; these have to match exactly. The default serial communications settings on most printers is Baud rate (bits per second) 9600, Parity-None, Stop Bits 1, and Host Handshake (flow control) Xon/Xoff. 2. In Windows Printers and Faxes area, check the “Ports” tab under printer's properties and make sure “Enable Bi-directional Support” is unchecked. 3. For serial communications, make sure that a Weber printer cable is used. What does a “Printer Offline” error mean? Go into the printer driver properties and open the “Ports” tab. Uncheck the “Enable Bi-directional Support” option, and reboot the computer. Can I use Legitronic Labeling Software with Windows Vista? Software version 3.6.2 will run on 32 bit versions of Windows Vista, Business and Ultimate, and 32 bit Vista will run on 64 bit machines. At this time, only Zebra printer drivers for Vista are included in Legitronic 3.6.2. Early in 2010 we will be releasing Legitronic Labeling Software version 3.6.3 which will include 32 bit drivers for Sato printers. Note that LLS 3.6.3 will only run on the same 32 bit operating systems as listed above. Can I use Legitronic Labeling Software with Windows 7? Software version 3.6.2 will run on 32 bit versions of Windows 7, Home Premium, Business and Ultimate. 32 bit Windows 7 will run on 64 bit machines. At this time, only Zebra printer drivers for Windows 7 are included in Legitronic 3.6.2. Early in 2010 we will be releasing Legitronic Labeling Software version 3.6.3 which will include 32 bit drivers for Sato printers. Note that LLS 3.6.3 will only run on the same 32 bit operating systems as listed above. Back to Legitronic Software FAQ Page
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